We are proud to have received our third QiB award, saying that we have ‘achieved the required standard for Excellent Practice in Befriending’ and is awarded by Befriending Networks Scotland.
The process requires us to thoroughly examine our practice to ensure that we have everything in place to offer volunteers and families a really well thought through and tailored service. It takes a lot of work to comply with the QiB requirements but it is really worthwhile as it gives us time to examine everything we do and ensures that we keep our practice up to date.
The Quality in Befriending (QiB) Award is the only award in the UK, which is specifically tailored for befriending services. The QiB Award is valued by referrers, befrienders, commissioners and funders.
“Achieving QiB demonstrates that a project has the management expertise, processes and resources to deliver a consistently high quality service. Both client and volunteers can expect to be fully prepared and supported throughout their befriending experience. ” External Verifier
“Achieving QiB is no mean feat. It means that a project has systematically investigated its own practice in order to compile its application. It means that the project has internal procedures in place and in practice to ensure that its work provides the best experience for everyone involved in the relationships it initiates. And it means that the project has been able to produce evidence of all of this for assessors and verifiers to clearly see that standards of good practice have been met.” External Verifier
Sections of the report
After meeting a volunteer and a family the overall comment on the feedback report on Home Link Family Support said:
- The service is clearly well organised and has clear processes and procedures in place across the different parts of the service.
- Both the family and the volunteer felt very well supported by the project and although had no difficulties to raise did feel they could have raised these should they have needed to.
- The family was clear that the service had been valuable and had provided her support “The service is really reliable which I need and I look forward to XX coming. I would just like to say THANK YOU to Home Link it has been so helpful, it’s shame my year is almost over.” She also stated “I would recommend the service to other mums, it makes the day go brighter.”
QiB verifiers selected a couple of areas of particularly good practice:
Specific examples of noteworthy resources and materials included in the application are listed below with comments.
- It was nice to hear from the family that although it took a while to meet her family volunteer it didn’t feel like she was on a waiting list and the Coordinator kept in regular contact and supported her during the time “it didn’t really feel like waiting”
- Good examples viewed of both qualitative and quantitative data on internal evaluations and the use of an external evaluator.
- Out of hours well thought out and clear procedures
- Good clear strategic plan with clear aims and responsibility and timelines and indicators